Privacy Policy

Medbookings is committed to protecting your privacy and handling your personal information in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).

1. Information We Collect

We collect personal information that you voluntarily provide when you register on our platform or use our services. This may include your name, contact details, HPCSA registration number, health information (for healthcare purposes), and any other information relevant to billing.

2. How We Use Your Information

Your personal information is used to:

• Facilitate appointment bookings with healthcare providers
• Improve our platform and service offerings
• Comply with legal and regulatory obligations
• Communicate with you regarding services or updates

3. Sharing of Information

At Medbookings, we take your personal information very seriously and do not sell or lease your personal data to any third parties. We only share your personal information with third parties when necessary to provide our services (e.g., with healthcare providers), or when legally required to do so.

4. Data Security and Retention

Medbookings implements appropriate technical and organizational security measures to protect your data. We retain your personal information for as long as is necessary to fulfill the purposes in this policy or as required by law.

5. Data Subject Rights

As a Service Provider or user, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

You can exercise these rights by submitting a Data Subject Access Request (DSAR) to our Information Officer at support@medbookings.co.za.

6. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience and track usage of our platform. You can modify your browser settings to disable cookies.

7. Third-Party Services

Our platform may link to third-party services for convenience. These services have their own privacy policies and we are not responsible for their content or practices.

8. Access to Information (PAIA)

In compliance with the Promotion of Access to Information Act (PAIA), our PAIA Manual outlines how requests for access to public and personal records should be made. The manual is available upon request by contacting our Information Officer.

9. Updates to this Policy

We may revise this Privacy Policy from time to time. Material changes will be communicated via email or notices on our platform. Your continued use of the platform constitutes your acceptance of any updates.

10. Contact Us

If you have questions about this Privacy Policy or our data protection practices, please contact our Information Officer at support@medbookings.co.za.